Privacy policy

updated: 2 July 2025

Welcome! We’re Memoria Magnet Company, a boutique NZ-based studio making custom fridge magnets that help you hold on to what matters most. We care about your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use it, and what your rights are.

By visiting our website or placing an order, you’re agreeing to the terms of this policy.

1. Who We Are

Memoria Magnet Company ("we", "our", or "us") operates this website and online store. Our platform is powered by Shopify, which helps us process payments, manage orders, and improve your experience. Shopify also collects some data on our behalf—more on that below.

2. What Personal Information We Collect

We only collect what we need to run our store smoothly and deliver your magnets to your door. This may include:

  • Contact information: name, email, phone number, shipping and billing addresses

  • Payment info: card details, payment confirmation (processed securely by Shopify – we never see your full card number)

  • Order activity: what you bought, what you put in your cart or wishlist, your order history

  • Account details (if you create one): username, preferences, settings

  • Communication: anything you send us through messages, reviews, or customer support

  • Device & usage data: your IP address, browser type, time zone, and how you use the website (gathered via cookies or similar tech

We may also make inferences from the above—like suggesting similar products you might love.

3. How We Collect It

We collect your information in the following ways:

  • Directly from you (e.g. when you place an order or contact us)

  • Automatically (e.g. cookies tracking your activity on our site)

  • From our service providers (e.g. Shopify, couriers, marketing tools)

4. How We Use Your Information

We use your personal info to:

  • Process and deliver your orders

  • Communicate with you about your purchase or support requests

  • Offer a personalised shopping experience

  • Show you relevant marketing (if you’ve opted in)

  • Detect and prevent fraud

  • Improve our website and services

  • Meet legal requirements

We’ll never use your information for anything shady, and we don’t sell it to anyone.

5. Marketing

If you opt in, we might email you about new product launches, offers, or helpful updates. You can unsubscribe at any time by clicking the link in the email. We’ll still send you order-related messages as needed.

6. Cookies & Tracking

Our website uses cookies (not the edible kind) and similar tools to:

  • Remember what’s in your cart

  • Understand how people use our site

  • Improve your experience

  • Deliver more relevant ads (e.g. reminding you about items you viewed)

You can manage cookies through your browser settings. Disabling them may affect how the site functions.

7. Who We Share Your Info With

We may share your information with trusted third parties who help us run our business, including:

  • Shopify, who hosts our store and processes orders

  • Payment providers

  • Couriers, to deliver your products

  • Marketing or review platforms (if you opt in)

We only share what's necessary to get the job done.

8. Shopify’s Role

Shopify is our website host and ecommerce provider. They collect and use some of your personal info to run the site securely and help us serve you better. This includes data on how you interact with our store and other Shopify merchants.

To learn more about how Shopify handles your data, you can visit their Privacy Policy.

9. Keeping Your Info Safe

We follow best practices to keep your personal info secure. Shopify uses encryption and secure payment systems to protect your data.

No system is perfect, though—please avoid sending sensitive information over email or unsecured channels.

We keep your information only as long as needed—for example, to complete your order, meet legal requirements, or resolve disputes.

10. Your Rights 

As a customer in Aotearoa New Zealand, you have the right to:

  • Access the personal information we hold about you

  • Request corrections if any of it is wrong

  • Ask us to delete your information (in some cases)

  • Opt out of marketing communications

To do any of the above, just email us at hello@memoriamagnetcompany.co.nz and we’ll be happy to help.

11. Children’s Privacy

Our services are designed for adults. We don’t knowingly collect information from anyone under 16. If you believe a child has shared personal information with us, please contact us and we’ll remove it. If you upload photos of children for your magnets, please be assured that we do not keep them for longer than is necessary to create your order or for marketing purposes (only if you have opted in). 

12. International Data Transfers

Because we use Shopify and other online tools, some of your data may be stored or processed in countries outside New Zealand (like Canada or the USA). These tools have safeguards in place to protect your privacy, and we only work with providers who meet high data protection standards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If anything significant changes, we’ll update this page and let you know (if required). The latest version will always be available on our website.

14. Contact Us

Got a question, request, or concern? We’re here to help.

hello@memoriamagnetcompany.co.nz